Terms of Service

1. Estimates and Billing

Estimates given over the phone, by text, or by email are based on the details and photos you provide. If we arrive on site and find hidden issues behind walls or under floors, we will always discuss the options and pricing with you before doing the work. Our standard hourly rate is $85/hour with a 2-hour minimum for scheduled service calls. Payment is due when the job is completed unless arranged otherwise in writing.

2. Materials and Supplies

We bring our own tools and everyday supplies like screws, anchors, drywall mud, and caulking. Finish items—such as flooring planks, doors, light fixtures, faucets, or TV mounts—can be purchased by the homeowner or picked up by us for a flat delivery fee plus the cost of the materials.

3. 1-Year Workmanship Warranty

We stand behind our work with a 1-year workmanship warranty from the date the job is finished. If a repair or installation fails because of how it was installed, we will come back and fix it at no labor cost. This warranty does not cover normal wear and tear, accidental damage, or defective store-bought parts.

4. Insurance & Workspace Safety

Nepean Handyman Services is a mobile service area business carrying $2,000,000 in Commercial General Liability insurance (underwritten by Tokio Marine Canada Ltd.). For everyone's safety, we ask homeowners to keep pets and children clear of the work area while tools are in use.

5. Rescheduling & Cancellations

If you need to reschedule or cancel an appointment, please let us know at least 24 hours in advance by calling or texting (613) 889-9410.