Terms of Service

1. Estimates and Billing

Estimates provided via phone, email, or our online calculator are approximate ballpark figures based on the client's description. Final pricing is subject to onsite verification. Our base labor rate is $85/hour, subject to a 2-hour minimum charge for all dispatched service calls. Invoices are due upon receipt of completed work unless otherwise agreed upon in writing.

2. Materials and Procurement

Nepean Handyman Services provides basic industrial consumables (e.g., drills, standard screws). Specialized finish materials (e.g., flooring planks, smart locks, televisions, lighting fixtures) must be supplied by the client. Should the client request material procurement, the cost of materials plus a flat procurement/delivery fee will be added to the final invoice.

3. 1-Year Craftsmanship Warranty

We stand by the quality of our work. All labor is guaranteed for a period of one (1) year from the date of completion. If an installation or repair fails due to faulty craftsmanship, we will rectify the issue at no labor cost. This warranty does not cover normal wear and tear, failure of client-supplied materials, or damage caused by improper subsequent use.

4. Liability and Insurance

Abdul Hameed o/a Nepean Handyman Services operates as a fully insured Service Area Business. We maintain a $1,000,000 Commercial General Liability policy (Underwritten by Tokio Marine Canada Ltd, Policy #ZAT34836) to protect client property during structural and cosmetic repairs. Clients are responsible for securing pets, children, and fragile valuables away from the immediate workspace prior to our arrival.

5. Cancellation Policy

We request a minimum of 24 hours' notice for cancellations or rescheduling. Frequent cancellations without adequate notice may result in a required non-refundable deposit for future bookings.